1. Who we are
livetranslationservice ("we", "us") is the controller of the personal data described here. Address: Linaaes gate 2, 3970 Langesund, Norway. Email: support@livetranslationservice.com. Phone: +47 35 96 78 52. For any privacy question or request, write to support@livetranslationservice.com.
2. What this policy covers
This policy covers livetranslationservice.com and the orders and enquiries you make through it. We follow the General Data Protection Regulation (GDPR) as it applies in Norway and the Norwegian Personal Data Act (personopplysningsloven).
3. What we collect, why and on what basis
- Orders and payment. Name, email, phone, postal address, customer type, company name if given, the services ordered and delivery choice. Purpose: to deliver the service, send confirmations and keep accounts. Basis: performance of a contract (GDPR art. 6(1)(b)) and legal obligation (art. 6(1)(c)), including bookkeeping.
- Documents and recordings you send. Documents, text, audio and video you email to us for translation, interpreting preparation, transcription or proofreading. They may contain personal data about you and others, including health data. Purpose: to carry out your order. Basis: performance of a contract. Special-category data (such as health data) is processed on the basis of your explicit consent given by sending it to us for translation (art. 9(2)(a)).
- Quote and contact forms. Name, email, phone if given, languages, message. Purpose: to answer you. Basis: steps at your request before a contract (art. 6(1)(b)) or our legitimate interest in answering enquiries (art. 6(1)(f)).
- Analytics. If you accept analytics cookies: pages viewed, device and browser information, approximate location and how you arrived. Purpose: to see which pages are used and improve the site. Basis: your consent (art. 6(1)(a) and the Electronic Communications Act, ekomloven). Without consent, no analytics data is collected.
- Technical data. Our server logs record IP address, time and page requested for security and fault-finding. Basis: legitimate interest (art. 6(1)(f)).
4. Who receives your data
- The two linguists or the interpreter working on your order, who are bound by confidentiality.
- Our email and web-hosting providers, who process data on our behalf.
- Posten, if you order a posted hard copy (name and address).
- Our payment provider, if card payment is enabled, which handles your card details. We do not see or store your full card number.
- Google Ireland Ltd and Google LLC, for Google Analytics 4, only if you consent. This can involve transfer to the USA, covered by the EU–US Data Privacy Framework or standard contractual clauses.
- Authorities, when the law requires it.
We do not sell your data.
5. How long we keep it
- Documents and recordings: up to 12 months after delivery, so we can correct errors, then deleted. Earlier on request.
- Order and accounting records: as long as the Norwegian Bookkeeping Act (bokføringsloven) requires, currently five years.
- Enquiries: up to 12 months after the last message.
- Analytics: according to the cookie policy (up to 2 years).
6. Your rights
You may ask for access to your data, correction, deletion, restriction, a copy in a portable format, and to object to processing based on legitimate interest. Where processing is based on consent you may withdraw it at any time without affecting earlier processing. Write to support@livetranslationservice.com. We reply within one month.
7. Security
Access to your files is limited to the people on your job. Our site is served over HTTPS. Card details are not stored by us. No method of transmission over the internet is completely secure, so we recommend you only send documents by email from an account you control.
8. Complaints
If you think we have handled your data wrongly, tell us first. You may also complain to the Norwegian Data Protection Authority (Datatilsynet), datatilsynet.no.
9. Changes
We update this policy when our practice changes. The date at the top shows the latest version.