Answers, before you have to ask.

The document as a clear scan or photo, the language pair and the authority or purpose. Add it to the cart, check out, then email the files to support@livetranslationservice.com with your order reference. We confirm receipt and the page count by email.

No. The site does not take uploads. Email your files to support@livetranslationservice.com with your reference. We confirm that they arrived.

We check the files first. If parts are unreadable we tell you before starting, and mark them in the translation.

Ask. Call +47 35 96 78 52 or send the quote form. We reply within 1 working hour in office hours.

Standard and Express turnarounds are on each service and on the price list. The clock starts when we have all the files and have confirmed the page count.

The price includes 25% MVA. We confirm the page count when we see the files. If it differs from your order, we write before starting, and you can cancel for free.

250 words. Official documents are charged per page of the original instead.

+50%, shown beside each price. It applies to written work.

Yes. The price list shows both, and your confirmation shows the MVA included.

We say so before you pay, and quote them.

It depends on the authority. Many accept a professional agency's translation, some require a statsautorisert translator. Tell us the authority and we say which applies before you pay.

A protected Norwegian title for translators who have passed a state-recognised examination and may certify their work. We do not present our translations as statsautorisert.

No. Those are issued by public bodies. We can point you to the right one.

Yes, for official and legal documents: NOK 150 via Posten. Choose it at checkout.

Video or phone in office hours: at least 1 working day ahead. Evenings and weekends: 2 working days. On site: 3 working days. Need it sooner? Call us.

Teams, Zoom, or a normal phone call.

Free until 24 hours before the start. Within 24 hours we charge 50% of the booked fee. If no one joins and we were not told, we charge the full fee.

Yes. The interpreter conveys what is said, adds nothing and keeps it confidential.

Only the two linguists on your job. NDA on request.

Up to 12 months after delivery, so we can correct errors. Then they are deleted. Earlier on request. Order records are kept as the bookkeeping rules require.

Health data is special-category data under the GDPR. We use it only to translate and share it only with the linguists on your job.

By card at checkout. While the shop runs in test mode, no real payment is taken, and the checkout says so.

Write to us before ordering and we say what we can do.

Interpreting: free cancellation until 24 hours before. Translation: free before work starts; after that, work done is charged and errors that are ours are corrected free. Consumers also have a 14-day right of withdrawal. See the refund policy.

As a consumer you may withdraw within 14 days. If you ask us to start sooner, the right lapses when the service is fully performed, and you pay for work already done.