Process
From order to delivery, black box in the open.
Five steps for translations, four for interpreting. You know the next one before you take it.
Translation, step by step
-
Order
- You do
- Choose a service, language pair and turnaround, and add it to the cart.
- We do
- Receive your order and send a confirmation with your reference.
Instant
-
Send the files
- You do
- Email your documents to support@livetranslationservice.com, quoting the reference.
- We do
- Confirm receipt and check the page count and price.
Within 1 working hour in office hours
-
Translate
- You do
- Answer our questions, if any.
- We do
- A linguist translates, using the term list for your job.
By the turnaround you chose
-
Review
- You do
- Nothing.
- We do
- A second linguist checks the translation against the original.
Included in the turnaround
-
Deliver
- You do
- Read it, and tell us at once if something is wrong.
- We do
- Send the files, post the hard copy if you ordered one, and correct any error that is ours for free.
On the due date
Booking an interpreter
- Pick the service, language, date and hours, and add it to the cart.
- We confirm the interpreter by email within 1 working day.
- You get the session details: link, number, or the address and arrival time.
- The session happens. Cancel free until 24 hours before.
What happens to your files.
You email files to us. The site does not take uploads, so there is no upload form to trust. Files go to the people who work on your job.
Two linguists read your text: the translator and the reviewer. Both are bound by confidentiality. If you need a signed NDA, ask before you send anything.
We keep your files for up to 12 months after delivery so we can correct errors, then delete them. Ask and we delete them sooner. Order records are kept for the time the Norwegian bookkeeping rules require.
- Formats: PDF, DOCX, JPG, PNG, spreadsheets
- Deletion: within 12 months, or on request
- NDA: on request
Questions
What do I need to order a translation?
The document as a clear scan or photo, the language pair and the authority or purpose. Add it to the cart, check out, then email the files to support@livetranslationservice.com with your order reference. We confirm receipt and the page count by email.
Can I upload files on the site?
No. The site does not take uploads. Email your files to support@livetranslationservice.com with your reference. We confirm that they arrived.
How fast will I get it?
Standard and Express turnarounds are on each service and on the price list. The clock starts when we have all the files and have confirmed the page count.
Who sees my documents?
Only the two linguists on your job. NDA on request.
How long do you keep my files?
Up to 12 months after delivery, so we can correct errors. Then they are deleted. Earlier on request. Order records are kept as the bookkeeping rules require.